Meta reportedly punished dozens of employees for offering an inside line to account recovery

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The Facebook logo on a blue background.
Illustration by Nick Barclay / The Verge

Meta allegedly fired or disciplined over two dozen employees for misusing — and, in some cases, taking bribes for using — an account recovery tool over the past year. The Wall Street Journal reported the news this morning, describing a “cottage industry” of people abusing a tool called “Oops” or Online Operations. That includes accepting thousands of dollars to get legitimate users and hackers alike into Facebook or Instagram accounts.

Oops is a long-running shortcut to Facebook and Instagram’s typically automated account recovery process, designed for acquaintances of Meta employees. (Its queue apparently processed around 50,000 “tasks” in 2020, the number growing rapidly as Meta expanded.) But the Journal report claims a black market…

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Author: AliensFaith
HighTech FinTech researcher, university lecturer & Scholar. He is studying his second doctoral degree at the Hague International University. Studying different fields of Sciences gave him a broad understanding of various aspects of life. His recent researches covered AI, Machine-learning & Automation concepts. The Information Technology Skills & Knowledge gave his company a higher position over other regional high-tech consultancy services. The other qualities and activities which can describe him are a Hobbyist Programmer, Achiever, Strategic Thinker, Futuristic person, and Frequent Traveler.

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