High-tech dashboards, driving assistants vex luxury vehicle owners -study

Tesla Inc and established luxury automakers are frustrating consumers with advanced driving assistance technology and complex infotainment systems, according to a new study by the consultancy J.D. Power.The gap in reliability scores between luxury brands and those for mass market brands such as Kia were the widest in the 34 years that J.D. Power has conducted its Vehicle Dependability Study, the company said.Tesla would have ranked fifth from the bottom among 32 brands whose owners were surveyed about problems with their three-year-old, 2020 model vehicles in the latest survey released Thursday. J.D. Power sets Tesla aside from other brands in the rankings because the electric vehicle maker doesn’t provide it with full access to information about owners. Tesla owners complained about problems with the Autopilot driver assistance system and the forward collision warning systems, as well as wind noise, Frank Hanley, a senior director at J.D. Power, told Reuters.